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Our Services

As a professional solutions company, our team has expertise in and offers the following Solutions and Services:

Software Solutions

We offer high-quality IT Service Management, Risk Management & Intranet solutions. Much more than traditional Software Solutions, Chombo's Software Solutions provide our customers with professional Solutions without costly overhead. Our IT Support team is available 24x7x365 via phone, email, WhatsApp & weChat

IT Consulting

As an Information Technology Consulting Firm, Chombo delivers custom tailored IT consultancy services and business IT support for organisation of any size. By partnering with us, we can help lead your organisation forward with highly effective IT strategies. Implement Innovative solutions with our IT consultancy services today

Networks Support

With Chombo NetSupport365 managed IT services plan, We allow you to - Manage your Business not your Network. When it comes to building IT network support services, no two organisations have the exact similar needs. That is why we introduced NetSupport365 is a highly flexible plan enabling organisations to plan and budget for the necessary IT service. If you are looking for efficient and reliable networking support services, our on-site support team is your trusted partner

Other Services

We offer other Essential Services such as PPE Essential Products, Printing, Web Development, Logo Designs, Business Cards Designs, Pamphlets, flyers etc. We enhance organisation's infrastructure with our industry leading business IT support services. Whether you have an immediate short-term technical project or are looking for a long-term trusted IT partner, Chombo is here for you. For over 10 years, we have been helping organisations leverage technology for their benefit.

Process Mapping and Workflow

Business Process Management (BPM), Document Management (DM), Workflow and Imaging solutions for services sector, manufacturing sector, BPO, Financial Sector, Telecom Sector, Education Sector, Projects and Consulting for the defense sector

Hardware Support

CHOMBO has a team of experienced professionals to take care of the supply, upgrade, repair, maintenance and support services for all kinds of technology products. Our services are available for both products covered under warranty as well as our of warranty. If you are facing any issues related to hardware, you can trust our IT experts to diagnose/repair the problem and ensure that your product is working in an optimal conditions.

About us

Founded in 2014, Chombo Innovations International Pty Ltd (CII) is IT Consulting Company headquartered in Pretoria, South Africa. CII is a total IT solutions and services provider with focus on understanding the unique needs of each customer and creating solu-tions to match their requirements in a professional and efficient manner within the customer’s budget and a determined timeframe.

Having to say that, a business has to be abreast with the latest technology and ever changing market trends whereas, technology is changing at the speed of light, and here comes our role, helping your business to change as along.

And that’s why CII established its new business lines, to help serve its customers better, with more focus and meticulousness. Our integrated services al-low us to pro-vide our clients with comprehensive solutions and services that are up-to-the- minute, smart, and reliable.

Our Vision

To provide Professional services and Business solutions to private and public organizations in South Africa and beyond in terms of systems integration, consultancy, outsourcing, application development, and networking, to name a few.

Mission Statement

To deliver tangible business results enabling our clients in both industry and government to profit from the advanced use of technology; We strive to build long-term client relationships based on mutual trust and respect; and design and implement sustainable social and economic development programs.

Background

CII derives its mission and mandate from Millennium Development set by International communities. We believe that the reduction of poverty by half in South Africa, and the rest of the continents hinges on the following:

- Developing World Class Organisations that are responsive to the needs and aspirations of our people
- Providing Turnaround strategies to local municipalities as the backbone of human development
Improving the quality of education with emphasis placed on Science and Technology
Maximising on the use of IT in improving companies’ operational strategy including Customer Relations Management
Prioritising on designing human capital development programmes that increase organisational efficiencies, professionalism and maximises profits

User Experiences

95%

Software Support

99%

IT Consulting

99%

Other Services

80%

Articles

By Elijah Chombo

Undoubtedly, we are living in a fast-moving and continously-changing world that businesses need to be more nimble, constantly ready, and equipped with the right skills in order to survive. The 4th Industrial Revolution has brought digital disarray and new technologies with it, resulting in the need to adopt and accept new ways of working.

As for us at Chombo Innovations International, one consequence of the 4th Industrial Revolution is ITIL 4 – an update to ITIL v3 (2011 Edition) – is key to helping customers, organizations, IT service management (ITSM) professionals, and others working in the digital world tackle the challenges brought on by digital disarray.

WHAT’S NEW IN ITIL 4?

At the end of February 2019, ITIL 4 was published. It's the first major update to the ITIL framework since 2007, designed in large part to keep up with recent trends in software development and IT operations.

Objectives

- ITIL 4 provides a flexible foundation for organizations that need to integrate various frameworks and approaches into their service management operating models.

- ITIL 4 aims to help businesses navigate the new technological era of digital services.

Why ITIL 4?

ITIL 4 brings the ITIL framework up to date, introducing a holistic approach to service management and focusing on 'end-to-end service management from demand to value.

The new edition of ITIL 4 is the first major update to ITIL since 2007 and is arguably a response to the emergence of newer service management frameworks such as VeriSM™, SIAM® and FitSM. It expands the previous version of ITIL V3 ('ITIL 2011') and provides a flexible basis to support organizations on their journey to the new world of digital transformation.

ITIL 4 describes an operating model for the delivery of tech-enabled products and services. The documentation has been completely revised and streamlined to make it easier to read, and enhanced with many practical examples.

TIL 4 also reflects recent trends in software development and IT operations, and includes advice on how to apply philosophies such as Agile, DevOps and Lean in the domain of service management.

Last but not least, ITIL 4 makes a point of being "a framework for service management" (as opposed to "IT service management"), reflecting the growing trend of applying service management best practices in the domain of enterprise and business services.

General management practices

The ITIL 4 general management practices include:

> Strategy management

> Portfolio management

> Architecture management

> Service financial management

> Workforce and talent management

> Continual improvement

> Measurement and reporting

> Risk management

> Information security management

> Knowledge management

> Organizational change management

> Project management

> Relationship management

> Supplier management

Service management practices

The service management practices in ITIL 4 include:

> Business analysis

> Service catalogue management

> Service design

> Service level management

> Availability management

> Capacity and performance management

> Service continuity management

> Monitoring and event management

> Service desk

> Incident management

> Service request management

> Problem management

> Release management

> Change enablement

> Service validation and testing

> Service configuration management

> IT asset management

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Articles

ITIL 4

By Elijah Chombo

Undoubtedly, we are living in a fast-moving and continously-changing world that businesses need to be more nimble, constantly ready, and equipped with the right skills in order to survive. The 4th Industrial Revolution has brought digital disarray and new technologies with it, resulting in the need to adopt and accept new ways of working.

As for us at Chombo Innovations International, one consequence of the 4th Industrial Revolution is ITIL 4 – an update to ITIL v3 (2011 Edition) – is key to helping customers, organizations, IT service management (ITSM) professionals, and others working in the digital world tackle the challenges brought on by digital disarray.

WHAT’S NEW IN ITIL 4?

At the end of February 2019, ITIL 4 was published. It's the first major update to the ITIL framework since 2007, designed in large part to keep up with recent trends in software development and IT operations.

Objectives

- ITIL 4 provides a flexible foundation for organizations that need to integrate various frameworks and approaches into their service management operating models.

- ITIL 4 aims to help businesses navigate the new technological era of digital services.

Why ITIL 4?

ITIL 4 brings the ITIL framework up to date, introducing a holistic approach to service management and focusing on 'end-to-end service management from demand to value.

The new edition of ITIL 4 is the first major update to ITIL since 2007 and is arguably a response to the emergence of newer service management frameworks such as VeriSM™, SIAM® and FitSM. It expands the previous version of ITIL V3 ('ITIL 2011') and provides a flexible basis to support organizations on their journey to the new world of digital transformation.

ITIL 4 describes an operating model for the delivery of tech-enabled products and services. The documentation has been completely revised and streamlined to make it easier to read, and enhanced with many practical examples.

TIL 4 also reflects recent trends in software development and IT operations, and includes advice on how to apply philosophies such as Agile, DevOps and Lean in the domain of service management.

Last but not least, ITIL 4 makes a point of being "a framework for service management" (as opposed to "IT service management"), reflecting the growing trend of applying service management best practices in the domain of enterprise and business services.

General management practices

The ITIL 4 general management practices include:

> Strategy management

> Portfolio management

> Architecture management

> Service financial management

> Workforce and talent management

> Continual improvement

> Measurement and reporting

> Risk management

> Information security management

> Knowledge management

> Organizational change management

> Project management

> Relationship management

> Supplier management

Service management practices

The service management practices in ITIL 4 include:

> Business analysis

> Service catalogue management

> Service design

> Service level management

> Availability management

> Capacity and performance management

> Service continuity management

> Monitoring and event management

> Service desk

> Incident management

> Service request management

> Problem management

> Release management

> Change enablement

> Service validation and testing

> Service configuration management

> IT asset management

ITIL® v3 vs ITIL® 4


IT is at the core of every business in today's world. This update will allow ITIL to reflect the fast-paced and complex environment we live in, and new ways of working and emerging practices, all of which are essential not only for ITSM professionals, but also for a wider range of professionals working in the digital transformation world.

The purpose of ITIL 4 is to provide organizations with comprehensive guidance for the management of information technology in the modern service economy.

ITIL 4 will evolve to provide an end-to-end IT/Digital Operating Model, covering the full delivery (and sustaining) of tech-enabled products and services, guiding how IT interfaces with, and even leads, the wider business strategy.

ITIL 4 Foundation?

What is ITIL 4 Foundation?

ITIL 4 Foundation explains the fundamentals of ITIL 4. It contains all concepts, terms and processes to get started with the new version of ITIL. ITIL 4 distinguishes the following 4 elements:

- Key concepts of service management

- 4 dimensions of service management

- ITIL Service Value System (SVS), which also comprises the guiding principles

- ITIL Management Practices

Here's a brief explanation of each element:

Key concepts: value, co-creation, outcomes

ITIL 4 Foundation lists several key concept that are vital to fully understanding the framework. Amongst those you’ll find some familiar concepts such as service providers, stakeholders and risks. But ITIL 4 also introduces new concepts.

Contrary to ITIL v3, ITIL 4 doesn’t focus on delivering services but on providing value. Providing value is not a one-way street, but something you do in co-creation with your customers. ITIL 4 doesn’t focus on following a process, but on outcomes. Customer experience is one of the most important outcomes.

The 4 dimensions of service management

While ITIL v3 mostly explained how to implement each of the 26 processes, ITIL 4 has a wider scope. According to the new ITIL version, every service you design or deliver should take into account the 4 dimensions of service management.

+ Organizations & people

+ Information & technology

+ Partners & suppliers

+ Value streams & processes

Service Value System & Service Value Chain

ITIL 4 introduces value systems and value chains.

The ITIL Service Value Chain (SVC) is an overview of all activities you can do to provide value. These activities are Plan, Improve, Engage, Design & Transition, Obtain/build, Deliver & support. You don’t need to perform all activities for every service delivery, and there’s no fixed order for performing the activities. For a bugfix, you’ll perform other activities than when you’re replacing your server farm, for example.

The ITIL Service Value Chain is part of larger system: the ITIL Service Value System (SVS). The ITIL SVS describes all factors that impact your Service Value Chain, such as governance, the guiding principles and your continuous improvements.

ITIL Management processes are now called practices

Most ITIL processes you know from ITIL v3, such as Incident Management, Service Level Management and Capacity Management, are still present in the new version and haven’t changed much. What has changed though, is that the 26 processes are now 34 practices.

Why practices? Because ITIL 4 not only describes a process flow, but also other factors that are important for the success of such a process. What skills your team needs, for instance. How to cooperate with your suppliers. Or which technology can help you to reach you goal.

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